Actual cost per 100 employees

Search & Find — 1.2 to 2.8M€/y

5.7 to 13 hours/week/person

Long lists provide no answer

40 to 50% no result

16% external information

Don’t understand or unable to apply

E-mail — 1.3 M€/y + indirect costs

Too much, unable to read all e-mail

Slow and over-populated servers

Minimal 5 hours/week/person

Unable to find

No overview, double work

>Contracts — 0.3 M€/y + indirect costs

Scattered, which is the right version, etc.

On paper

No management nor notification of contract parameters

No indexation of fees

Invoices (15,000/y) — 0.22 to 0.75 M€/y

15 to 50 €/invoice

Booking (re-entering) invoices

The right approval with the right people

Lost in the organisation

Late payments, missed discounts

Related documents (PO, delivery, customs, transport, etc.)?

Documents — +0.5 M€/y + indirect costs

50€/document

+30% in wrong location

Same document is copied 6 to 12 times

+50% pollution of servers

Working on the wrong version

Re-inventing the wheel — 0.53 to 1.62 M€/y

Parts of proposals, manuals, contracts, etc. are re-written multiple times; potential +50% efficiency gain

Re-answering the same questions, re-solving the same problems

2.5 to 7.5 hours/week/person